My Legal Assistance
As a member, you are provided with one of the largest and most complete national and international sources of fully credentialed providers in the industry. The legal call center, which includes English and Spanish speaking representatives, is staffed Monday through Friday from 6:00AM to 5:00PM PST and is backed up by a 24/7 live answering/intake services. Legal staff members are always on-call to receive emergency case transfers from the after hour intake service. These staff members will connect callers to the appropriate on-call law firm for immediate assistance.
Covered Plan Items
Legal
Each member is entitled one (1) initial thirty-minute office or telephone consultation on two separate legal matters per year at no cost with an attorney. In the event that you wish to retain a participating attorney after the initial consultation, you will be provided with a preferred rate reduction of 25% from the attorney's normal hourly rate. Virtually all types of legal matters are eligible for these services.
Mediation
In lieu of an attorney referral, each member is entitled to one (1) initial thirty-minute office or telephone consultation on two separate legal matters at no cost with an mediator. In the event that the member wishes to retain a participating mediator after the initial consultation, they will be provided with a preferred rate reduction of 25% from the mediator’s normal hourly rate. Typical matters may include divorce & child custody, contractual & consumer disputes, real estate & landlord tenant, car accidents & insurance disputes, etc.
"Do It Yourself" Legal Forms Document Preparation
Our simple and inexpensive online/assisted (members will have access to telephonic document preparers) process will enable consumers to complete their own legal document preparation from the comfort of their home, without incurring the cost of an attorney, or dealing with lengthy completion and delivery periods. Members will receive a preferred discount of 10% off and the types of forms include, divorce, wills, living wills, power of attorneys, immigration and much more.
Website Services
Website
Each member shall be provided with unlimited access to the Legal Services Core Web Site with information on thousands of legal and financial topics, over 5,000 legal, more than 45 financial calculators, professionally written articles, FAQ’s and much more and financial forms for our members’ use. Examples of the types of matters for which members may use this program include:
- Civil / Consumer Issues
- Personal / Family Legal Services
- Bankruptcy
- Real Estate
- Criminal Matters
- IRS Matters
- Estate Planning Law
- Immigration and Naturalization
Matters involving disputes or actions between members and their employer, Legal Services, Horizon Card Services, or any of the plan sponsors and affiliates, agents or their officers, directors or employees are specifically excluded from eligibility of this plan. Also excluded are matters that, in the attorney’s opinion, lack merit. Court costs, filing fees and fines are the responsibility of the member.
Additional Benefits
- Experience in providing legal and financial service to over 24 million households.
- Legal and financial coverage designed to address specific needs.
- Eliminates the guesswork in selecting an attorney or financial professional.
- The toughest quality assurance standards in the industry.
- Face-to-face as well as telephonic consultations are available.
- 98% of member requests are given an immediate referral to a professional in the member’s local area. All other cases are referred within 24-48 hours.
- Coverage for most legal and financial issues, including income tax services and IRS defense.
- Professional staff that works with you in a confidential manner.
